To provide a high-quality service, we collect several types of information:
Identity and Contact Data: Including name, date of birth, and email address.
Usage Data: Information about how you use our platform and services.
Device Data: Including IP address, browser type, and operating system.
Transaction Data: Details about payments to and from you.
Support Communications: Records of your interactions with our customer service team.
We process your personal data based on the following legal frameworks:
Performance of a Contract: To fulfill our obligations under our Terms and Conditions.
Legitimate Interests: For the purposes of security, fraud prevention, and service improvement.
Consent: Where you have provided explicit permission for specific activities, such as marketing.
Legal Obligation: When we are required to process data to comply with Canadian laws.
Your information is utilized to:
Manage and maintain your user account.
Ensure the security and integrity of our platform.
Analyze usage patterns to improve our offerings.
Provide customer support and resolve technical issues.
Communicate with you regarding updates or promotional offers, subject to your preferences.
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We do not sell your personal data. We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing and data analysis. These processors are contractually obligated to protect your data and use it only for the purposes we specify.
Your information may be transferred to and maintained on computers located outside of Canada. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.
As a user, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data under certain conditions.
Object to the processing of your data for specific purposes.
Request the transfer of your data to another service.
For any questions regarding this Privacy Policy or to exercise your rights, please contact our data protection team at: dragonia_support@gmail.com.
This Privacy Policy is subject to change. Any modifications will be posted on this page with an updated effective date.